We are Coast Stores Ltd, a company registered in England (number 05607538) based at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, OX29 5UT. Vat no. 916499583. These are the terms and conditions which apply to your purchases from the Coast website at www.coast-stores.com.
Your acceptance of the terms and conditions is given when you make a purchase from us so you should read these terms and conditions carefully before buying anything from this website.
We have laid out the terms and conditions in the following sections:
Part 1 – Information about the Website and the Goods
Part 2 – Buying Goods
Part 3 – Returning Goods
Part 4 – General terms relating to our relationship with you
Part 5 – Notices and Disclaimers
We reserve the right to change these terms and conditions at any time and any such change will be effective to all new orders once included in the text of these terms and conditions and published on the website.
If you have any questions about any aspect of the website please email us at: help@coast-stores.co.uk
Part 1 – Information about the Website and the Goods
We try to make sure that all information on the website is accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase please let us know. However, because we take these steps we will not be liable to you for any errors on the website.
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. Be aware that:
- the colours which are shown on the website will depend on many factors – including your computer display settings
- all sizes and measurements are approximate
- all goods are subject to availability - we may not be able to supply your order
any delivery estimates given are estimates only - the goods and promotions which are offered on the website may not be available in-store, and vice-versa
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Part 2 – Buying Goods
You place an order with us by completing the the following process:
- Adding product to your shopping basket
- Checkout step 1 – Login details
- Checkout step 2 – address details
- Checkout step 3 – payment details
- Confirmation of order
On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods. An Order Despatch email will be sent and payment taken from your credit / debit card when we know we have the goods you have ordered. This is when we have agreed to a contract with you.
We must receive full payment before we can accept it as an order. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.
Your order will only be deemed to be accepted by us when we despatch that product to you and send you an Order Despatch email which includes details of the product. We reserve the right to refuse any order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order Despatch email.
All prices and charges on the website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process.
All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.
Part 3 – Returning Goods
You can at any time within 28 days of receiving goods from us, return any goods you are not completely happy with. We will offer an exchange or refund with original proof of purchase provided it is in its original condition.
Once you decide to return items you must not use them and must take good care of them while they remain in your possession. The items must be returned to us intact and undamaged as soon as reasonably possible.
We will, on receipt of the returned items, refund to the payment card the price paid for the goods returned to us. The original delivery costs will not be refunded (exceptions apply).
Returning Goods to Store
If you wish to return items to a Coast store, you must take them within 28 days of despatch to one of our Coast stores using the despatch note enclosed in your parcel as your receipt. This facility is not available at any Coast concession in a department store or our factory outlets.
The despatch note must be presented and you will be asked for the reason for the return and whether you wish to exchange the product or obtain a refund.
Click here to find your nearest Coast store.
Returning Goods by Post
If you wish to return your goods by post, follow the instructions outlined below:
- Write your name, address, postcode and order number on the returns form.
- Complete the returns form and enclose it with your Goods.
- Ensure your Goods are in a securely wrapped parcel and place the freepost returns address label on the parcel.
- Take the parcel (with enclosed returns form) and the despatch note to the Post Office.
- Please obtain a proof of posting certificate which you should retain until you receive your refund.
Please remember to complete the returns form with your returned product(s).
Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email help@coast-stores.co.uk that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above.
Nothing under these terms and conditions affects your statutory rights.
Part 4 – General terms relating to our relationship with you
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter here of. No variation of these terms are binding on us unless agreed by us in writing.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
Part 5 – Notices & Disclaimers
These notices and disclaimers govern your use of our website, www.coast-stores.com.
We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
Nothing in the above exclusions affects your statutory rights as a consumer.
All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.
You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).
You may not frame or link to the website or any part of it without our express permission.
The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.
Security & Privacy
We believe shopping at www.coast-stores.com (part of the Mosaic Fashions group) is as secure as shopping in store. In addition we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.
We are part of the Mosaic Fashions Group and we take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at help@coast-stores.co.uk.
If you are under 18, we require that you inform a guardian or parent regarding Coast privacy policy before ordering online.
Product Information
We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery.
Prices are inclusive of VAT. Goods are subject to availability.
No Junk Mail
We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail.
We will only send you marketing messages if you choose to receive them from us or third parties we work with and think you may be interested in hearing from. If you choose to receive our mailings or our partner’s mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from www.coast-stores.com, you can unsubscribe at any time by clicking here and selecting ‘Unsubscribe’. We will never sell your details to an unconnected third party for marketing purposes.
Website Security
When you shop at our website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
What information do we collect and how will we use it?
When you place an order with us we collect certain information which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details.
We will use this information to process your transaction and dispatch your order.
We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
You can choose to sign up for our fortnightly email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.
On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.
For quality control and training purposes, we may monitor or record your communications with us.
We will keep your information for as long as is reasonably necessary for these purposes.
What you can expect from us?
We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.
Other people who might use your information
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.
We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.
We will not pass your information to any third parties outside of Mosaic Fashions Ltd, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.
Updating your personal details
We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by clicking here to log in and update your details.
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).
Cookies
In order to improve your experience when shopping on the website we use cookies.
A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again.
Cookies are stored in order for us to continually improve our website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our website.
And lastly
This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email help@coast-stores.co.uk
